Effective: June 3, 2015
The TRUSTe certification covers our collection, use and disclosure of information we collect through our website www.act-on.com and our service Act-On. The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Act-On.
We Self-Certify Compliance With European Reach
Act-On complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.
The U.S. Department of Commerce, in concert with the European Commission, developed the “Safe Harbor Framework” that allows a U.S. organizations to comply with the Directive by abiding by a set of Safe Harbor Privacy Principles. Companies certify their compliance with these Principles on the U. S. Department of Commerce website. The Framework was approved by the EU in 2000 and gives companies that abide by the Principles assurance that the EU will consider their practices “adequate” privacy protections for EU citizens.
Act-On has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Act-On’s certification, please visit http://www.export.gov/safeharbor/.
Act-On respects the privacy of our Account Users and the privacy of their data. All user information contained within the electronic communications, attached documents, forms, newsletters, surveys and documents you may use or compose with the Act-On Service are governed by the Act-On Terms of Service. Although Act-On owns the data storage, databases and the Act-On Site, you retain all rights to your data. All user data uploaded to an Account of the Act-On Service is stored in a personalized and secure location. We will not utilize, sell, or rent your data uploaded into our system and only the registered users of the account holder may gain access to the uploaded data.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter by following the unsubscribe instructions included in these emails or you can contact us at firstname.lastname@example.org.
We collect the e-mail addresses and certain personal information of those who communicate with us via e-mail or register with us to open a provisioned Service Account. We also collect certain information regarding which pages users access or visit, and information volunteered by the users (such as any surveys Act-On might conduct and/or site registrations). When you request a Beta account on the Act-On Service, we ask for the following information: your name, your company name, telephone number, and a valid e-mail address at which we may contact you. Users of the Act-On service are also asked to provide their company’s postal address and time zone to better personalize their Account. Full paying accounts of the Act-On Service are also required to provide billing address and valid credit card information. When you submit information, you are transferring such information into the United States and you here by consent to such transfer.
Act-On may also collect and analyze from visitors and users certain information regarding the use of the Act-On Site and services available therein. Information collected may include but is not limited to web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc.
We may provide your personal information to companies that provide services to help us with our business activities such as live chat or payment processing. These companies are authorized to use your personal information only as necessary to provide these services to us.
Use of Information
The information we collect is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- to investigate potential violations of the Act-On Acceptable Use Policy,
- to investigate potential violations of the Act-On Terms of Service,
- to any other third party with your prior consent to do so.
- if Act-On Software, Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
Links to Other Web Sites
Cookies and other Tracking Technologies
Act-On and our analytics provider, use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Local Storage Objects (HTML 5)
We use Local Storage Objects (LSOs) such as HTML5 to store [content information and preferences.]. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5. Various browsers may offer their own management tools for removing HTML5 LSOs.
Analytics/ Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do link some of this automatically-collected data to personally identifiable information. This allows us to deliver a better experience by reducing the amount of data that needs to be entered when filling out forms, downloading gated content, completing surveys, etc.
Behavioral Targeting/ Re-Targeting
With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at email@example.com.
Social Media (Features) and Widgets
Information Related to Data Collected for through the Act-On Platform
Act-On Software, Inc. collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. Act-On Software, Inc. works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
We collect information for our clients, if you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.
Act-On Software, Inc. may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients
Act-On Software, Inc. has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Act-On Software, Inc.’s Client (the data controller). If the Client requests Act-On Software, Inc. to remove the data, we will respond to their request within 30 days.
Act-On Software, Inc. will retain personal data we process on behalf of our Clients for as long as needed to provide services to our Client. Act-On Software, Inc. will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Act-On has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user’s responsibility to protect the security of his or her login information. We have attempted to protect Act-On’s servers by locating them areas with security procedures, using of firewalls and implementing other generally available security technologies. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but NO GUARANTEE CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.
When you enter sensitive information (such as login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org.
Cancellation or Termination of the Account
If you choose to cancel your Account and leave the Act-On Service or your Account is terminated because of your breach of the Terms of Service, please contact us at email@example.com. Please be aware that Act-On may for a time retain residual information in our backup and/or archival copies of our data stores and databases. We will make reasonable commercial efforts to delete your information as soon as reasonably practical.
We will respond to your request to access within 30 business days.
Compliance with Children’s Online Privacy Protection Act
As a business service, Act-On does not target its offerings toward, and does not knowingly collect any personal information from users under 13 years of age.
If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by Act-On Software, Inc or its subsidiaries to a third party for the third party’s direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write us:
Act-On Software INC.
8300 SW Creekside Place
Act-On complies with the California Online Privacy Protection Act of 2014.
Accessing and Updating Personal Information
When you use the Act-On Site, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not for legitimate business purposes. You may update your Account information by logging into your Account. When requests come to Act-On with regard to personal information, we ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. We retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Policy