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SUPPORT & SUCCESS SERVICES

Why is Act-On’s customer success and support rated higher than any other marketing automation vendor on G2Crowd? Because it starts with empathy. Support at Act-On means more than resolving issues – we’re also there to investigate, educate, and advise to set you up for marketing automation success.

Standard Services

You’ll be able to get support at every step of your Act-On journey. We provide numerous online support resources to sharpen your skills, and our technical support team is ready to assist you with any issues or concerns.

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Online and phone support

Our support team is standing by to answer your product and marketing automation questions.  Send an online request for timely resolution while you carry on with your day. Prefer a phone call? No problem. Either way, we’ll get you the assistance you need to be truly successful with Act-On.

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Act-On University

The University is your destination for education. Our Knowledge Base offers helpful articles on a multitude of topics, and our training library boasts 40+ free courses for all skill levels. Whether you’re learning the basics or mastering advanced techniques, you’ll find self-paced learning paths to support your needs.

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 Customer community

Connect with your peers in our online community. Share best practices, start a discussion, and learn from Act-On practitioners in similar industries or regions. You’ll also have opportunities to interact with Act-On’s internal experts and stay updated on company news and events.

Support Packages

For more in-depth, active engagement, consider our Gold and Platinum support levels – they include everything from the standard Silver package, plus additional resources dedicated to your marketing automation success.

For more information, please visit our pricing page.

Take your marketing automation to the next level

From migration to marketing automation strategy, to best practices, sometimes you need more than answers – you need someone to help you ask the right questions. Ready to talk about support packages? Fill out the form to get connected with an Act-On expert.