Act-On Software: The Support You Need. When You Need It.

Our unrivaled support can help you succeed with the Act-On platform, whatever your goals may be. And, regardless of your subscription, you’ll get unlimited access to training and support services for the lifetime of our relationship. It’s just one more thing that sets Act-On apart from our competition.

Whether you need help to keep prospects moving through the funnel, keep customers engaged, or measure marketing’s contribution to revenue, we’ve got you covered. We’ll meet you where you’re at by providing support services that are tailored to your specific needs.



This package is ideal for getting oriented to Act-On and our resources and for teams who are more familiar with technical deployment with a MA plan in place.


This package is ideal for getting oriented to Act-On and our resources, also for teams who are more familiar with technical deployment and have an MA plan in place but want more accelerated time-to-value.


This package will not only orient your team to Act-On, but is also ideal for marketing teams who need additional support with their platform deployment plan as well as developing strategies for success.

Discovery everything included in Act-On's Onboarding Packages

Need more help? Want us to do it for you?

We offer several additional service options to help you meet your goals with marketing automation. Such as:

  • Act-On Certification
  • Private, onsite training
  • Migration services
  • Help with marketing strategy and program implementation
  • New User Boot Camp

As always, all of our customers have unlimited access to Act-On University to help you create the marketing structure necessary to promote your brand, drive demand, and expand your customer relationships. Here you’ll find the following resources at your fingertips:

  • Step-by-step training and recommendations
  • On-Demand and live workshops, seminars, and courses
  • A library of valuable resources
  • Ongoing education
  • Live office hours with an Act-On expert


Once you’re up-and-running, take advantage of our world-class support package offerings to ensure your ongoing success. From building demand, to driving demand, to expanding customer relationships, Act-On’s highly trained customer success team will help you along the way.


For customers who either engage with an agency or have a dedicated marketing team with a solid grasp of their MA strategy & execution.


This package is intended for the standard customer with little MA experience and no agency assistance.


Ideal for the mid-market customer with dedicated marketing resources and intends to leverage the full capacity of our platform.

Act-On's Ongoing Success Packages

With our Premier, and Premier Plus support packages, you’ll see a tremendous amount of added value – we’ll make sure that you get the most out of your marketing automation investment by being with you every step of the way, focused on your success.

We pride ourselves in offering the industry’s best support to help you see the most ROI from your marketing automation purchase. From onboarding to continuing customer education, Act-On is second to none. Your success is our success.