Careers at Act-On

Jr Deliverability Analyst & Consultant

Professional Services | Portland, OR, United States

The Jr Deliverability Analyst & Consultant will be responsible for managing a variety of clients who have signed up for enhanced deliverability services & clients with deliverability questions. The Analyst will provide daily campaign monitoring, ISP remediation and client consultation as it pertains to industry specific best practices.  The successful candidate will bring a broad understanding of client requirements to ensure ongoing good relationships with clients and industry professionals.

The primary responsibilities of the role involve:

  • Learn and stay up-to-date with Deliverability best practices and information
  • Daily monitoring of all Act-On client campaigns deployed; proactively identify and develop plans to remediate deliverability issues.
  • Manage the dedicated IP setup process and align with Mail Operations for setup of new IPs as they come in
  • Responsible for meeting with Dedicated IP clients to setup dedicated IPs
  • Participate in customer meetings to present monitoring insights, answer questions and provide proactive recommendations to improve delivery results.
  • Work closely with internal teams including Customer Success, Technical Support, Mail Operations and Sales to maintain visibility to customer needs, resolve challenges and contribute to a positive customer experience with Act-On.
  • Familiarity with applicable Compliance and Privacy standards for Email such as CASL, CAN-SPAM, and GDPR.
  • Develop strong relationships with customers to protect ongoing revenue stream and identify up-selling opportunities.

Qualifications and Experience

  • 0-2 years Marketing or Analyst experience and exposure.
  • BS. in Statistics, Marketing, Business, C.S. or a related field
  • Ability to discuss and explain highly technical or complicated subjects to non-technical individuals.
  • Good understanding of statistics and what makes a useful KPI.
  • Strategic mindset, with a proven ability to balance long and short-term goals.
  • Superior client service and demonstrated ability to grow internal and external client relationships.

Additional Requirements

  • Ability to work effectively with others to provide seamless client service.
  • Excellent writing, listening, and client-facing communication skills.
  • Must have excellent organizational and multi-tasking skills.
  • Excellent telephone etiquette and ability to maintain a professional demeanor.
  • A team player capable of high performance and flexibility in a fast paced environment.
  • Ability to work under minimal direction; self-sufficient and personally motivated to deliver excellent service.

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