The right website visitor tracking and social media tools, coupled with the ability to build prospect profiles built on behaviors will enable you to not only create visibility, but take the critical next step of engaging and converting prospects effectively. Here are our ten ten tips to help you build online relationships and make the most of social and website engagements.
1. Your prospects are checking you out and you don’t even know it
Know what prospects are saying, how they’re finding you, and what their interests are. Conversations and searches get old – it’s all about real-time intelligence. If they’re on your website, they’re there for a reason. Shed light on exactly who they are and give sales a chance to engage.
2. Grab their attention
Just like the perfect outfit, your website can make the difference between getting noticed, and being ignored. Understand which web pages draw the most traffic and which don’t. Adjust as necessary. Give visitors a reason to move beyond just checking you out to interacting by providing multiple calls to action.
3. Be approachable and personable
Don’t be a wallflower. Let your company’s unique personality and expertise shine through. Put a name and face on your company with your website, as well as the social conversations you spark. Respond with warmth and immediacy.
4. They’re talking about you – are you listening?
Bring the voice of your future customers directly into your business and hear what they’re saying about your competitors, your industry, and issues that are important to them. Pay attention to your website; know who visited, what they searched for, and how they found you.
5. Be where the action is
Know where your prospects are hanging out and make sure you’re a part of it. Broadcast key messages across multiple social media channels such as LinkedIn, Facebook, Twitter, etc., and provide web content that is so compelling that you’re the center of attention.
6. Be the perfect conversationalist
You wouldn’t walk into the middle of a dinner party and start shouting about things that only you want to discuss. Follow the conversation, engage, and add value – but don’t be that annoying guest that talks too much about nothing.
7. Make new friends
If a person chooses to engage with you using social media, respond to them. You wouldn’t walk away from someone who was trying to talk to you at a party, would you? This is common courtesy, and a good way to build your network.
8. Give your sales team something to talk about
Engaging in social media conversations and with website visitors is one thing. Giving your sales team an arsenal of prospect data that sheds light on interests and levels of engagement is the real power in helping them take the relationship to the next level.
9. Lean on your friends to help you out
Encourage partner participation to increase your overall ecosystem, and bring additional points of view to your message and traffic to your site. Identify digital influencers and partner with them to generate positive word-of-mouth about your brand.
10. Manage your social calendar effectively
Manage social media in conjunction with other existing campaigns. This will really show you the value of this tool by illustrating that social media combined with other marketing tactics can create a whole outcome far greater than the sum of its parts.
Want to learn more about how you can uncover hot prospects visiting your website and in social media conversations? Join us in one of our weekly live demos, request a one-on-one demo, or register to view the 33-minute There’s a Party Going On and You’re Not There on-demand webinar from our How to Market to Win Summer Webinar Series.