We were recently pleased to present a webinar titled The Art of the Hand-Off, featuring Phone Works founder Anneke Seley and Act-On Software CMO Atri Chatterjee as presenters. This webinar focused on the handoff of leads between marketing and sales, using a simple formula: “Strategy + Process + People + Technology = Increased revenue results and decreased cost.”
Parameters for Success
During her portion of the webinar, Seley discussed a number of similarities that exist between best-performing companies in terms of their sales and marketing practices. According to Seley, best-performing companies typically agree on a number of items, including the following:
- Investment per representative and budget allocation
- Consistent messaging
- “Target Prospect” and “Qualified Lead” definitions
- Lead scoring
- Roles and responsibilities
- Lead response time, data captured
- When Marketing hands-off to Sales
- When Sales hands-back to Marketing
- Using social media to go where customers are
Each of these items reflects a combination of strategy, process, people or technology, and both Seley and Chatterjee agree that all of these factors play a role in meeting the goal of increased revenue and results at a decreased cost.
When all other parameters for success are in place, technology can help enhance and streamline the efforts of Marketing and Sales. Marketing automation, for example, integrates with key technologies needed for Sales and Marketing (webinars, external data sources, analytics, social media). Marketing automation can also assist with measuring results, which allows you to determine if you’ve mastered the handoff.
Interested in learning more about how marketing automation can aid in both your marketing and sales efforts? Visit our website to learn more about Act-On’s integrated marketing automation toolkit.