Security & Architecture

Act-On is a hosted SaaS solution with a multi-tenant environment. All customer account data is isolated and protected from access by other multi-tenant accounts. Physical access is restricted to the Act-On operations team, and housed in a secure Type II SSAE 161 (formerly SAS 70) audited facility. All multi-tenant data is partitioned logically and isolated to prevent unauthorized access. No data for any two accounts is stored in the same table. Physically, electronic card locks and biometric authorization restrict in-person access to authorized personnel only, and additional key locks provide secure access to Act-On computing assets. The site is physically staffed 24/7, locked and security guarded 7x24, 365, with monitored electronic and biometrics authorization with intrusion detection, internal alarming and external security service. All access is physically logged and cameras provide additional recorded surveillance.