collect through our website, www.act-on.com and our service Act-On.
The use of information collected through our service shall be limited to the
purpose of providing the service for which the Client has engaged
Act-On Software, Inc. ("Act-On").
and practices have been reviewed by TRUSTe for compliance with
TRUSTe's Program Requirements
and the TRUSTed Cloud Program Requirements
including transparency, accountability and choice regarding the collection and use of your personal
information. TRUSTe's mission, as an independent third party, is to accelerate
online trust among consumers and organizations globally through its leading privacy
trustmark and innovative trust solutions. If you have questions or complaints
If you are not satisfied with our response you can contact
Act-On complies with the U.S. – E.U. Safe Harbor framework and the
U.S. - Swiss Safe Harbor framework as set forth by the
U.S. Department of Commerce regarding the collection, use, and retention
of personal data from European Union member countries and Switzerland.
The U.S. Department of Commerce, in concert with the European Commission, developed the "Safe Harbor Framework"
that allows a U.S. organizations to comply with the Directive by abiding by a set of Safe Harbor Privacy
Principles. Companies certify their compliance with these Principles on the U. S. Department of Commerce website.
The Framework was approved by the EU in 2000 and gives companies that abide by the Principles assurance that the
EU will consider their practices “adequate” privacy protections for EU citizens.
Act-On has certified that it adheres to the Safe Harbor Privacy Principles
of notice, choice, onward transfer, security, data integrity, access,
and enforcement. To learn more about the Safe Harbor program, and to
view Act-On's certification, please visit
Act-On respects the privacy of our Account Users and the privacy of their data.
All user information contained within the electronic communications,
attached documents, forms, newsletters, surveys and documents you may use
or compose with the Act-On Service are governed by the Act-On Terms of Service.
Although Act-On owns the data storage, databases and the Act-On Site, you
retain all rights to your data. All user data uploaded to an Account of the
Act-On Service is stored in a personalized and secure location.
We will not utilize, sell, or rent your data uploaded into our system and
only the registered users of the account holder may gain access to the
You may choose to stop receiving our newsletter by following the
unsubscribe instructions included in these emails or you can contact
us at firstname.lastname@example.org.
We collect the e-mail addresses and certain personally identifiable
information of those who communicate with us via e-mail or register
with us to open a provisioned Service Account. We also collect certain
information regarding which pages users access or visit, and information
volunteered by the users (such as any surveys Act-On might conduct
and/or site registrations). When you request a Beta account on the
Act-On Service, we ask for the following information: your name,
your company name, telephone number, and a valid e-mail address at which
we may contact you. Users of the Act-On service are also asked to provide
their company's postal address and time zone to better personalize
their Account. Full paying accounts of the Act-On Service are also required
to provide billing address and valid credit card information. When you
submit information, you are transferring such information into the
United States and you here by consent to such transfer.
Act-On may also collect and analyze from visitors and users certain
information regarding the use of the Act-On Site and services available
therein. Information collected may include but is not limited to web site
traffic volume, frequency of visits, type and time of transactions,
type of browser and operating system, etc.
We may provide your personal information to companies that provide services
to help us with our business activities such as live chat or
payment processing. These companies are authorized to use your personal
information only as necessary to provide these services to us.
We will share your personal information with third parties only in the ways
Use of Information
We may use personal information to provide the Services you've requested,
including services that display customized e-mails, newsletters, forms,
documents, and reports. We may also use personal information for auditing,
research and analysis to operate and improve the Act-On Site. We may use
third parties to assist us in processing your personal information,
and any other appropriate confidentiality and security measures.
We may use certain other information collected from you to help diagnose
technical problems, administer the Act-On Site, and improve the quality
and types of services delivered. We may provide non-identifying and
aggregate usage and volume statistical information derived from the actions
of our visitors and Account holders to third parties in order to demonstrate
the value we deliver to users.
The information we collect is not shared with or sold to other organizations
for commercial purposes, except to provide products or services you've requested,
when we have your permission, or under the following circumstances:
as required by law, such as to comply with a subpoena, or similar legal process
when we believe in good faith that disclosure is necessary to protect
our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
to investigate potential violations of the Act-On Acceptable Use Policy,
to investigate potential violations of the Act-On Terms of Service,
to any other third party with your prior consent to do so.
if Act-On Software, Inc. is involved in a merger, acquisition,
or sale of all or a portion of its assets, you will be notified via
email and/or a prominent notice on our Web site of any change in ownership
or uses of your personal information, as well as any choices you may have
regarding your personal information,
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ
from those of Act-On Software, Inc. If you submit personal information to
any of those sites, your information is governed by their privacy policies.
A cookie is a small amount of data, which often includes an anonymous
unique identifier that is sent to your browser from a web site's computers
and stored on your computer's hard drive. Cookies are required to use the
provide a positive and personalized user experience. Our persistent
and session ID cookies are used to identify unique visitors to our
sites and to provide you with easy access to your Account data and
information. If you have your browser set to reject cookies, your usage
of the Service and Act-On Site is likely to be interrupted.
Third Party Cookies
We do not have access or control over these cookies.
Clear Gifs (Web Beacons)
Our Site employs a software technology called clear gifs (a.k.a. Web Beacons),
that help us better manage content on our site by informing us what
content is effective. Clear gifs are tiny graphics with a unique identifier,
similar in function to cookies, and are used to track the online movements
of Web users. In contrast to cookies, which are stored on a user's computer
hard drive, clear gifs are embedded invisibly on Web pages and are about the size
of the period at the end of this sentence. We may tie the information
gathered by clear gifs to our customers' personally identifiable information.
Analytics/ Log Files
As is true of most web sites, we gather certain information automatically and store
it in log files. This information includes internet protocol (IP) addresses, browser
type, internet service provider (ISP), referring/exit pages, operating system, date/time
stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends,
to administer the site, to track users’ movements around the site and to gather demographic
information about our user base as a whole.
We do link some of this automatically-collected data to personally identifiable information.
This allows us to deliver a better experience by reducing the amount of data that needs to be
entered when filling out forms, downloading gated content, completing surveys, etc.
Behavioral Targeting/ Re-Targeting
We partner with a third party ad network to either display advertising on our Web site or to
collect non-personally identifiable information about your activities on this and other Web
sites to provide you targeted advertising based upon your interests. If you wish to not have
this information used for the purpose of serving you targeted ads, you may opt-out by clicking
Here. Please note this does not
opt you out of being served advertising. You will continue to receive generic ads.
Our Web site offers publicly accessible blogs or community forums.
You should be aware that any information you provide in these areas may be read,
collected, and used by others who access them. To request removal of your
personal information from our blog or community forum, contact us at
In some cases, we may not be able to remove your personal information,
in which case we will let you know if we are unable to do so and why.
With your consent we may post your testimonial along with your name.
If you wish to update or delete your testimonial, you can contact us at
Social Media (Features) and Widgets
Our Web site includes Social Media Features, such as the Facebook Like button
[and Widgets, such as the Share this button or interactive mini-programs
that run on our site]. These Features may collect your IP address,
which page you are visiting on our site, and may set a cookie to enable
the Feature to function properly. Social Media Features and Widgets are
either hosted by a third party or hosted directly on our Site.
of the company providing it.
Information Related to Data Collected for through the Act-On Platform
Act-On Software, Inc. collects information under the direction of its Clients,
and has no direct relationship with the individuals whose personal data it
processes. Act-On Software, Inc. works with its Clients to help them provide
notice to their customers concerning, the purpose for which personal information
We collect information for our clients, if you are a customer of one of our
Clients and would no longer like to be contacted by one of our Clients that
use our service, please contact the client that you interact with directly.
Act-On Software, Inc. may transfer personal information to companies that
help us provide our service. Transfers to subsequent third parties are covered
by the provisions in this Policy regarding notice and choice and the service
agreements with our Clients
Act-On Software, Inc. has no direct relationship with the individuals whose
personal data it processes. An individual who seeks access, or who seeks to
correct, amend, or delete inaccurate data should direct his query to the
Act-On Software, Inc.'s Client (the data controller). If the Client requests
Act-On Software, Inc. to remove the data, we will respond to their request
within 30 days.
Act-On Software, Inc. will retain personal data we process on behalf of our
Clients for as long as needed to provide services to our Client.
Act-On Software, Inc. will retain and use this personal information as
necessary to comply with our legal obligations, resolve disputes, and enforce
Act-On has implemented processes intended to protect user information and
maintain security of data. Each Account holder is assigned a unique user
name and password, which is required to access their Account. It is each
user's responsibility to protect the security of his or her login information.
We have attempted to protect Act-On's servers by locating them areas with
security procedures, using of firewalls and implementing other generally
available security technologies. These safeguards help prevent unauthorized
access, maintain data accuracy, and ensure the appropriate use of data, but
NO GUARANTY CAN BE MADE THAT YOUR INFORMATION AND DATA WILL BE SECURE FROM
INTRUSIONS AND UNAUTHORIZED RELEASE TO THIRD PARTIES.
When you enter sensitive information (such as login credentials), we encrypt
the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information
submitted to us, both during transmission and once we receive it.
No method of transmission over the Internet, or method of electronic storage,
is 100% secure, however. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can contact us
Cancellation or Termination of the Account
If you choose to cancel your Account and leave the Act-On Service or your
Account is terminated because of your breach of the Terms of Service,
please contact us at email@example.com.
Please be aware that Act-On may for a time retain residual information in
our backup and/or archival copies of our data stores and databases.
We will make reasonable commercial efforts to delete your information
as soon as reasonably practical.
We will respond to your request to access within 30 business days.
Compliance with Children's Online Privacy Protection Act
As a business service, Act-On does not target its offerings toward, and does not knowingly
collect any personal information
from users under 13 years of age.
Accessing and Updating Personal Information
When you use the Act-On Site, we make good faith efforts to provide you with
access to your personal information and either to correct this data if it is
inaccurate or to delete such data at your request if it is not otherwise
required to be retained by law or for legitimate business purposes.
You may update your Account information by logging into your Account.
When requests come to Act-On with regard to personal information, we ask
individual users to identify themselves and the information requested to be
accessed, corrected or removed before processing such requests, and we may
decline to process requests that are unreasonably repetitive or systematic,
require disproportionate technical effort, jeopardize the privacy of others,
or would be extremely impractical (for instance, requests concerning
information residing on backup tapes), or for which access is not otherwise
required. In any case where we provide information access and correction,
we perform this service free of charge, except if doing so would require a
Changes to this Policy
If we make any material changes we will notify you by email (sent to the e-mail
address specified in your account) or by means of a notice on this Site prior
to the change becoming effective. We encourage you to periodically review this
page for the latest information on our privacy practices.
or by postal mail at:
Act-On Software, Inc.,
8405 SW Nimbus Ave, Suite E
Beaverton, Oregon 97008, USA
Updated: April 4, 2013