Microsoft Dynamics CRM is an all-new customer relationship management (CRM) system that gives every
customer-facing employee the information they need to truly impress customers. With Microsoft CRM,
you can create a centralized repository of customer data that sits neatly alongside Microsoft Office
and Microsoft Office Outlook—the applications your employees probably use every day. From Outlook,
employees access Microsoft modules to make sales decisions, market products, solve problems, and get
strategic views of the business. It’s CRM that works—and works very well—because it works
the way your users already do, works the way your business already does, and works the way technology
should.
