Customer Success

Our focus is squarely on making our customers successful

Act-On cultivates a truly customer-centric culture, led by our Customer Success team and supported by every member of the company. Our integrated marketing platform is complemented by ever-evolving, best-in-class technologies for tracking and reporting, analysis, lead generation and nurturing, and more. Our success is driven by your satisfaction.

Act-On's live, real-time Customer Success team

Our Customer Success team is comprised of smart, dedicated people with real-world experience. We're with you from Day 1, available through email, phone or online meeting. We help you integrate the Act-On platform in a way that fits your own unique requirements. Many of our customers are running successful campaigns within days of integration.

Act-On is built for marketers, not technology experts, so it's easy and intuitive to use...no coding or IT support required. Our Customer Success team is here for you, helping you every step of the way.

5 Stars all around for the product, and if I could give 6 Stars for the Customer Success Team I would! Absolutely unmatched customer support.

– Jay Alsup, about Act-On, via Salesforce AppExchange

No fine print

Your direct access to our Customer Success team is part of your monthly Act-On subscription. No extras to buy. Because Act-On's pricing system is a monthly subscription, we work to earn your trust every month, through delivering a superior, integrated marketing automation platform with live support to ensure your business success.

Be part of the Community

You can access the Act-On Community through your Act-On customer interface, where you'll find a wide range of documents and FAQs, as well as a list of the most recent features and improvements. Act-On typically provides updates every two weeks; our evolving updates are driven by customer input and conversations. When our customers speak, we listen!